24x7 Technical Support
The Ventus Technical Support Center operates around the clock to ensure rapid response and resolution.
Vigilant Security Command Center
The Ventus Security Operations Center (SOC) provides monitoring for network intrusion detection, security data streams, video surveillance, alarm, and loss prevention; and customer service from multiple redundant hub locations.
Security network links are monitored and managed by the Ventus SOC to ensure the local connection is active and available to transmit alarm or data traffic for security events.
Ventus Video, Alarm, Asset, and Network Surveillance services are carried out in the Ventus SOC to provide rapid response time and superior customer support. Our security command center employs multi-tier disaster preparedness to ensure your monitoring service is never interrupted.
Our trained staff actively monitors your security surveillance feeds, to quickly identify crime or potential threats, and notifies the proper parties:
- Government and local authorities
- Central Office
- In-house security department
- Key parties notified according to customer-defined escalation
Our state-of-the-art SOC is supported by our skilled US-based Ventus Technical Support team to deliver exceptional customer service. Tiered support and well-defined escalation procedures assure rapid response and resolution. Multi-language support simplifies assistance for all users.