24x7 Technical Support
The Ventus Technical Support Center operates around the clock to ensure rapid response and resolution.
Technical Support Center
The Ventus Technical Support Center provides network monitoring, management, and customer support services 24x7 from U.S.-based, redundant hub locations.
Our state-of-the-art support center is staffed with our skilled US-based Ventus Technical Support Team to deliver exceptional customer service. Tiered support and well-defined escalation procedures assure rapid response and resolution to hardware and network issues. Multi-language support simplifies assistance for all users.
All Ventus team members understand industry-specific network backbones, equipment, and carrier networks and are adept at answering complex network support questions from users, installers, and IT managers.
Each center is fully staffed with expert technical support teams who use the Ventus Genesis™ monitoring and management system to provide network support and changes.
- Ordering and account administration
- Site activation and deactivation
- Module activation and termination
- Provision (move, add, and change) services and equipment
- Over-the-air network changes
- Ticketing with cross-platform links
- Order, request, or automate dispatch of field services for equipment testing, troubleshooting, and replacement