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24x7 Technical Support
The Ventus Technical Support Center operates around the clock to ensure rapid response and resolution.
Competent Field Service Support
Ventus Field Installation and Deployment Services, performed by industry-certified technicians, encompass logistical planning, project management, installations, and maintenance support for networks and networking equipment.
Our experienced management team understands the complexities of procuring, monitoring, and managing your telecommunications equipment and services. Ventus service support technicians are well versed in complex network and IT infrastructures, are knowledgeable with landline and wireless installations and can troubleshoot highly complex network scenarios.
Ventus provides fully-managed on-site Network and CPE (Customer Premise Equipment) installation, deployment, equipment testing, troubleshooting, replacement, and feet-on-the-street technical support; offering field service dispatch with 4 hour, 8 hour, or Next Business Day (NBD) MTTR. These services include initial RF site surveys, signal mediation, provisioning, and project oversight through lifecycle monitoring and management, and global rollouts.
Ventus field installation activities are fully managed and supported 24x7 by our Technical Support Center. All vendor schedules are maintained in our web-based Customer Relationship Management (CRM) system, which provides real-time project management of all field resources – Ventus personnel, customer employees, vendors, and third-party service technicians.