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We provide a single-resource for all your customer support needs, and offer a high degree of responsiveness whenever a concern or question arises.
Our award-winning customer service includes installation support, CPE lifecycle support and maintenance, network status monitoring and intrusive detection. We provide service-level guarantees (SLG), scalable plan offerings, and flexible response times (including holiday coverage).
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Installation Support
- Toll-free access
- 24 X 7 service
- Installation and project status updates
- Comprehensive technical support for installation and other services
- Incidence reporting
- Scalable support programs
- Multi-lingual support
- Web-based interfaces for trouble-ticket creation and maintenance
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CPE Lifecycle Support and Maintenance
- Service for all major manufacturers
- 24 X 7 operations
- Complete staging and configuration
- Remote diagnostic and on-site support
- Customized maintenance coverage
- Broad range of manufacturer coverage
- 2-, 4-, and 8-hour response times
- CPE monitoring
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Network Status Monitoring
- Proactive network monitoring
- Network facilities up/down status
- CPE up/down status
- Network statistics
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- Trending analysis
- Resource utilization
- In-band and out-of-band monitoring services
- Intrusion detection
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